Warranty and Complaints

Last updated: 06.11.2026

This page explains the guarantees you get when buying from battleshop.bg or our shop in Varna, how to make a complaint, and how to return a product. The seller is Battle Zone Ltd. („Батъл Зон“ ООД), company ID 208038115, 26 Devnya St., Varna, Bulgaria.

1. Legal guarantee – 2 years

For every new product, we are liable for any lack of conformity with the contract (manufacturing defect) that becomes apparent within 2 years of delivery. This right comes from Bulgarian law on the sale of goods and does not depend on the commercial warranty.

In case of non-conformity, you can ask for free repair or replacement. If that is impossible or not done within a reasonable time, you can ask for a price reduction or terminate the contract and get your money back.

2. Commercial warranty

We issue a warranty card with our products. The commercial warranty period depends on the type of product and runs from the day you receive it:

The commercial warranty covers manufacturing defects that appear during normal use according to the manufacturer's instructions. It does not cover:

• damage from mechanical impact – drops, impacts, pressure, breakage;
• consumables – batteries, chargers, BBs, gas, lubricants, sprays, seals, valves, hop-up buckings;
• normal wear from use;
• damage from moisture, extreme temperature or improper storage;
• damage from unsuitable consumables – poor-quality or heavy BBs, stronger gas or CO₂ than recommended, batteries with the wrong voltage;
• damage from opening the gearbox, disassembly, repair or upgrades done outside our workshop;
• damage from using an HPA system on a replica not designed for it;
• cosmetic marks – scratches or worn paint that do not affect operation;
• products with a missing, damaged or replaced serial number or warranty sticker.

The commercial warranty is additional. It does not limit your rights under the legal guarantee in section 1 for defects that existed at delivery.

3. How to make a complaint

1. Contact us by phone at +359 88 33 44 080 or by email at info@battlezone.bg. Give your order number, a short description of the problem and, if possible, a photo or video.
2. Bring the product to our shop at 26 Devnya St., Varna, or send it by courier to the same address. Contact us before sending so we can agree on the courier.
3. Include the warranty card, if there is one, and proof of purchase – receipt, invoice or order number. Please send the product complete, and for replicas include the magazine and battery if the problem may be related to them.
4. You will receive a complaint number. We keep a register of all complaints.

Timeframe. We respond to and resolve the complaint – by repair, replacement or refund – within 1 month of receiving it, unless we agree on a longer period.

Costs. When a complaint is justified, repair or replacement is free of charge for you, including transport costs. When the defect is not covered by the warranty, we will tell you the repair price and carry out the repair only with your consent. If you decline the repair, return shipping is at your expense.

Transit damage. Inspect the parcel in front of the courier. If the packaging is damaged or there is a visible defect, draw up a report with the courier and notify us the same day.

4. Returns within 14 days

For purchases made online or by phone, you can withdraw from the purchase within 14 days of receiving the product, without giving a reason.

1. Notify us within the 14 days by email at info@battlezone.bg or by phone at +359 88 33 44 080. You can use the withdrawal form in the Terms and Conditions.
2. Send the product within 14 days of your notice to 26 Devnya St., Varna, or bring it to the shop.
3. The product must be in its original packaging, with all accessories, documents and labels, and with no signs of use beyond normal inspection.

Costs and refunds.

• Return shipping costs are at your expense.
• We refund the product price and the original delivery cost (up to the cheapest standard delivery) within 14 days of your notice, once we have received the product.
• The refund uses the same payment method you used. For cash on delivery, we transfer it to a bank account you give us.
• If the product has lost value because of use beyond what is needed for inspection, we may deduct the corresponding amount.

Not returnable:

• products made or modified to your order, including replicas fitted with an upgrade at your request;
• masks, glasses and other face protection unsealed after delivery;
• completed services – repair, tuning, installation.

The 14-day return right applies to distance purchases. For purchases in the shop, the guarantees in sections 1 and 2 apply.

5. Tips to keep your warranty

• Keep the warranty card and proof of purchase.
• Use quality BBs (0.20 g and up) and batteries with the voltage recommended for the replica.
• For gas replicas, use the gas recommended by the manufacturer and mind the temperature.
• Don't open the gearbox yourself. If you want an upgrade, come to us.
• Don't store the replica with a full magazine or a connected battery.

6. Contact and disputes

Phone/Viber: +359 88 33 44 080
Email: info@battlezone.bg
Address: 26 Devnya St., Varna, Bulgaria (Battle Zone – Airsoft Arena)

If you are not satisfied with our decision on a complaint, you can contact the Commission for Consumer Protection (kzp.bg, hotline 0700 111 22) or a sectoral conciliation commission for out-of-court dispute resolution.