Terms and Conditions

Last updated: 06.11.2026

This is an English translation provided for convenience. The contract is concluded in Bulgarian, and the Bulgarian version prevails.

I. Subject

Art. 1. These terms govern the relationship between Battle Zone Ltd. („Батъл Зон“ ООД), hereinafter the SUPPLIER, and the customers of the online store battleshop.bg, hereinafter USERS. The online store battleshop.bg is hereinafter the ONLINE STORE.

II. Supplier details

Art. 2. Information under the Bulgarian Electronic Commerce Act and Consumer Protection Act:

1. Name: Battle Zone Ltd. („Батъл Зон“ ООД)
2. Registered office: 26 Devnya St., Varna, Bulgaria
3. Store address: 26 Devnya St., Varna, Bulgaria (Battle Zone – Airsoft Arena)
4. Contact: phone/Viber: +359 88 33 44 080; email: info@battlezone.bg
5. Company ID (EIK): 208038115, entered in the Commercial Register of the Bulgarian Registry Agency
6. VAT number: BG208038115
7. Supervisory authorities:
   • Commission for Personal Data Protection – 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592; website: www.cpdp.bg
   • Commission for Consumer Protection – hotline: 0700 111 22; website: www.kzp.bg

III. The online store

Art. 3. The ONLINE STORE is available at https://battleshop.bg. Through it, USERS can:

1. register and create an account;
2. browse products, their features, prices and delivery terms;
3. conclude contracts for the sale and delivery of the products offered;
4. make electronic statements related to concluding and performing those contracts;
5. pay by the methods supported by the ONLINE STORE;
6. receive information about new products and promotions;
7. exercise the right of withdrawal from a distance contract, where that right applies.

Art. 4. The SUPPLIER delivers the products and guarantees the USERS' statutory rights in good faith and in line with established commercial practice.

Art. 5. (1) USERS conclude a sales contract through the ONLINE STORE interface or another means of distance communication (phone, Viber, email).
(2) Under the contract the SUPPLIER undertakes to deliver the selected products and transfer their ownership to the USER.
(3) The USER pays the price shown in the ONLINE STORE at the time of the order.
(4) The delivery price is not included in the product price. It is shown separately before the order is confirmed.

Art. 6. (1) The parties agree that statements related to the contract may be made electronically, within the meaning of the Electronic Document and Electronic Trust Services Act and Art. 11 of the Electronic Commerce Act.
(2) Electronic statements made after signing in with a username and password are deemed made by the person named in that account's details.

IV. Registration and account

Art. 7. (1) The USER may create an account with an email address and password. Orders can also be placed without registering.
(2) By registering or confirming an order, the USER declares that they have read these terms, agree with them and undertake to comply with them.
(3) The USER must provide true and current details and update them when they change.
(4) The USER is responsible for keeping their password safe. The SUPPLIER is not liable for actions taken by a third party using the USER's password if it became known through the USER's fault.
(5) The email address given in the account or the order is used for correspondence about the contract.

V. Concluding the contract

Art. 8. (1) The contract is concluded in Bulgarian and consists of these terms and the details of the specific order.
(2) An order is placed in these steps:

1. selecting one or more products and adding them to the cart;
2. signing in or continuing as a guest;
3. entering delivery details and choosing a delivery method;
4. choosing a payment method;
5. reviewing the order and total and confirming it.

(3) Before confirming, the USER can review and correct the details entered.
(4) The sales contract is concluded when the order is confirmed. The SUPPLIER sends the USER a confirmation by email.
(5) The SUPPLIER may contact the USER by phone to confirm the order or clarify its details.
(6) The SUPPLIER delivers to the address or courier office given by the USER and is not liable for delay or non-performance caused by incorrect or incomplete details.

VI. Prices, payment and delivery

Art. 9. (1) Prices in the ONLINE STORE are final and include VAT.
(2) Promotional prices apply for the stated period or while stocks last.
(3) In case of an obvious technical error in a price, the SUPPLIER notifies the USER before shipping. The USER may confirm the order at the correct price or cancel it at no cost.

Art. 10. Payment is made cash on delivery when the parcel is received, on site when collecting from the store, or by another method shown in the ONLINE STORE at the time of the order.

Art. 11. (1) Delivery is made by courier or by collection from the store at 26 Devnya St., Varna. The price is calculated using the chosen courier's rates and shown before the order is confirmed.
(2) Delivery times and detailed terms are described on the Delivery Terms page.
(3) Unless another period is agreed, the SUPPLIER fulfils the order no later than 30 days after the contract is concluded.
(4) If the SUPPLIER cannot fulfil the order because the product is unavailable, it notifies the USER and refunds any amounts paid without delay.

Art. 12. The USER may inspect the parcel on receipt. If the packaging is damaged or there is a visible defect, the USER should draw up a report in the courier's presence and notify the SUPPLIER immediately.

VII. Airsoft replicas – special terms

Art. 13. (1) Airsoft replicas are sold to adults only. By ordering an airsoft replica, the USER declares that they are at least 18 years old. The SUPPLIER may refuse to fulfil the order or ask for an ID document when handing over the product.
(2) Airsoft replicas are intended only for sport and recreation, in designated areas, and with protective glasses or a mask.
(3) The USER is responsible for complying with the law when owning, carrying and using replicas. In public places, replicas must be carried only in a case or bag.

VIII. Consumer protection

Art. 14. This section applies to USERS who are consumers within the meaning of the Consumer Protection Act.

Art. 15. (1) The main features, price including all taxes, and availability of each product are shown on its product page.
(2) The total value of the order, including delivery, is shown before it is confirmed.
(3) The information is current as of the moment it is displayed, before the contract is concluded.

Art. 16. Right of withdrawal. (1) The consumer may withdraw from the contract within 14 days of the day on which they, or a person they named other than the carrier, received the product, without paying compensation or a penalty and without giving a reason.
(2) To exercise this right, the consumer sends the SUPPLIER a clear statement by email to info@battlezone.bg or in writing to the store address. They may use the model withdrawal form below, but it is not required.
(3) The right of withdrawal does not apply to:

1. products made or modified to the consumer's order or specifications, including replicas fitted with an upgrade at the consumer's request;
2. sealed products that were unsealed after delivery and cannot be returned for hygiene or health protection reasons, such as masks, glasses and other personal protective equipment worn on the face;
3. products that, after delivery, have become inseparably mixed with other items;
4. sealed software unsealed after delivery;
5. services fully performed with the consumer's consent, such as repair or tuning.

(4) The consumer returns the product no later than 14 days after giving notice of withdrawal. Return costs are borne by the consumer.
(5) The SUPPLIER refunds all amounts received, including the cost of delivery to the consumer, without undue delay and no later than 14 days after receiving the withdrawal notice. The refund uses the same payment method the consumer used, unless the consumer expressly agreed otherwise. For cash on delivery orders, the amount is transferred to a bank account given by the consumer.
(6) The SUPPLIER does not refund extra costs if the consumer expressly chose a more expensive delivery method than the cheapest standard delivery the SUPPLIER offers.
(7) The SUPPLIER may withhold the refund until it receives the product or until the consumer proves they sent it back, whichever is earlier.
(8) The consumer is liable for any reduced value of the product resulting from handling beyond what is needed to establish its nature, characteristics and functioning. The product must be returned in its original packaging, with all accessories and documents.

Art. 17. Legal guarantee. (1) The SUPPLIER is liable for any lack of conformity of the product with the contract that becomes apparent within 2 years of delivery, under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods.
(2) In case of non-conformity, the consumer may request repair or replacement and, where that is impossible or not done within a reasonable time, a price reduction or termination of the contract.
(3) Complaints are accepted by email at info@battlezone.bg, by phone at +359 88 33 44 080, or in the store. The consumer gives the order number, a description of the problem and the preferred remedy. The SUPPLIER keeps a complaints register and responds within 1 month of the complaint.

Art. 18. Commercial warranty. (1) The SUPPLIER provides a commercial warranty with the following periods: 24 months for battery-powered airsoft replicas (AEG, AEP); 6 months for gas-powered airsoft replicas (GBB, GBBR), spring and HPA replicas; 6 months for all other products, including accessories. The period and terms are also stated on the warranty card.
(2) The commercial warranty does not cover consumables (batteries, BBs, gas, lubricants, sprays, seals, valves), normal wear, or damage caused by misuse, unsuitable consumables, drops, impacts, or tampering or repair by third parties. Mechanical impact voids the warranty.
(3) The commercial warranty does not affect the consumer's rights under the legal guarantee.
(4) Details on warranty, complaints and returns are on the Warranty and Complaints page.

IX. Personal data

Art. 19. The SUPPLIER processes USERS' personal data under Regulation (EU) 2016/679 and the Bulgarian Personal Data Protection Act, to fulfil orders and the contract. Details are in the Privacy Policy.

X. Changes to these terms

Art. 20. (1) The SUPPLIER may change these terms by publishing the new version in the ONLINE STORE and notifying registered USERS by email.
(2) Changes do not apply to orders placed before they were published.

XI. Termination

Art. 21. The contract between the USER and the SUPPLIER ends:

1. on the dissolution, liquidation or insolvency of either party;
2. by mutual written agreement;
3. unilaterally by either party if the other party fails to perform its obligations;
4. if either party objectively cannot perform its obligations;
5. when the USER's account is deleted – orders already placed but not yet fulfilled remain in force;
6. on exercise of the right of withdrawal – only for the product concerned.

XII. Final provisions

Art. 22. If any provision of these terms is invalid, the rest of the contract remains valid.

Art. 23. Matters not covered here are governed by the laws of the Republic of Bulgaria.

Art. 24. Disputes are settled by mutual agreement. If no agreement is reached, the consumer may contact the Commission for Consumer Protection, a sectoral conciliation commission for out-of-court dispute resolution (kzp.bg), or the competent Bulgarian court.

Annex: Model withdrawal form